Frequently Asked Questions

Return & Exchange Policy 

Please get back to us within 14 days of receipt of the product and we will share the return details with you at the earliest for the products.

Your exchange or refunds will be processed only once we have made sure that the products are unused and in saleable condition. Please note that for any returns or exchanges the we do not organize reverse pick-ups, for the same.

Products bought on sale cannot be returned for a refund, only exchanged. 

Refunds for COD orders can be processed only through store credit (with no end validity, can we used whenever needed).

Please note that custom notebooks, brooches & pluie bags can't be refunded for. 


Privacy Policy 

In the midst of the warped world wide web, we value the trust you put in us whenever you come to shop on our website or meet us at our offline events. 

For this reason, we do not buy or sell customer data and insist on high standards of customer privacy and security. 

That being said, it is important for us to know you, for us to better understand you as a customer and what you expect from and like about Pluie. This is so that we learn how to make your Pluie experience, of the brand and the product, more fun, and meaningful. 

If you do have any concerns please do not hesitate in contacting us and we will deal with the issue to the best of our ability. 


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